Issue

• Uninstall your ESET product for Mac
• Uninstall your ESET product using the ESET Cyber Security .dmg

Solution

To view instructions for an operating system other than macOS, choose the appropriate operating system below:

Uninstall your ESET product for Mac

1. Click Finder  to open a new Finder window.

2. Click Applications, hold CTRL, click ESET Cyber Security and then select Show Package Contents from the context menu.

3. Navigate to Contents → Helpers and double-click Uninstaller.app to run the uninstaller.

Version 6.0.13.0 and earlier users: Click the Resources folder and then double-click Uninstaller.app to run the uninstaller. 

4. Follow the on-screen instructions to uninstall ESET Cyber Security.

• Troubleshooting: I receive the message Uninstall Failed when uninstalling ESET Cybersecurity for Mac.

5. Click Close to exit the uninstaller.

6. Reinstall ESET Cyber Security or ESET Cyber Security Pro. For illustrated instructions see the appropriate Knowledgebase article below:

• How do I install and Activate ESET Cyber Security?
• How do I install and Activate ESET Cyber Security Pro?

Uninstall your ESET product using the ESET Cyber Security .dmg

1. Insert the ESET Cyber Security CD into your computer and double-click the ESET icon  on your Desktop. If you downloaded ESET from the internet, click the install package in your Downloads folder (or the default folder set by your browser).

• If you do not have the retail disk or an install package you can download the install package from the Home Downloads page.

2. Double-click the Uninstall icon and follow the on-screen instructions to uninstall ESET Cyber Security.

3. Click Close to exit the uninstaller.

4. Restart your computer.

Contact ESET Technical Support.