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How to enable Windows Installer (MSI) logging - Kennisbank / ESET Endpoint Encryption - ESET Tech Center

How to enable Windows Installer (MSI) logging

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Please use the steps below only if you have been instructed to by the DESlock+ Support team.

The following steps detail how to enable logging of Windows Installer (MSI) installations.  This information may be required by the support team to diagnose specific installation issues.

  • First, manually Enable Windows Installer logging by following this Microsoft article here: http://support.microsoft.com/en-us/kb/223300
  • Once that is done, recreate the issue you have been seeing with the install.
  • Use the second Fix it to Disable Windows Installer logging for the future.
  • To obtain the logfile, press Windows Key + R to show the run dialog, enter %temp% into the Open entry and click the OK button, an Explorer view will show the contents of the temporary folder.
  • If you sort the explorer view by date/time you should find a .log extension file with a filename starting with the letters MSI created at the time you ran the install.
  • Please compress (zip) a copy of the logfile and attach it to your support ticket.

 

 

Keywords: Windows, Installer, MSI, install, log

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