https://support.eset.com/kb3127

1. Configure the cluster shared data folder

1. Download and install ESET Remote Administrator
    
2. Troubleshooting
    

I. Configure the cluster shared data folder

1. Create a new folder on your shared DFS or quorum disk and give it a name (for example, "ESET Remote Administrator shared").
    
2. Right-click the folder you just created and select Properties from the context menu.
    
3. Click the Sharing tab and then click Advanced Sharing.  
    

Figure 1-1

5. Select the check box next to Share this folder and click Permissions.

Figure 1-2

6. If you have not already created a group for your cluster, click Add and enter the names of computers in the cluster.
    
7. In the Group or user names window, select the group that corresponds to computers in the cluster, select the check box next to Full Control in the Allow column and click OK.

Figure 1-3

8. Click the Security tab and then click Edit.

Figure 1-4

9. Click Add, and then click Object Types. Make sure that the check boxes for Groups, Users, and Computersare selected and then click OK.
    
10. Type the names of all users, groups or computers in the cluster into the Enter the object names to select field and click Check Names to verify that your entries are valid. Once you are finished click OK.
     
11. Verify that all of the check boxes under Allow are selected for each group or user and then click Apply. Continue to part II below.

Figure 1-5

II. Download and install ESET Remote Administrator

1. Download ESET Remote Administrator Server and ESET Remote Administrator Console on each computer in your cluster using the links below:
   

   ESET REMOTE ADMINISTRATOR SERVER    ESET REMOTE ADMINISTRATOR CONSOLE

2. Double-click era_server32_ENU (the filename you see may differ slightly based on your language) to start the ESET Remote Administrator Server (ERAS) Setup Wizard. Click Next to begin installation.

Figure 2-1

3. Read the End-User License Agreement and select I accept the terms in the License Agreement, and then click Next.

Figure 2-2

4. Select Advanced (Fully customized installation) and then select the check box next to Cluster Mode Installation and click Next.

Figure 2-3

5. Enter the location of the Cluster Shared Data Folder that you created in part I. Click Test Path; if you entered a valid directory the message "Common cluster data path is valid" will be displayed. Click OK and then click Next.

Figure 2-4

6. Click Browse and navigate to the location of your license key file. Select your license key file and click Openand then click Next.

Figure 2-5

7. Select the installation folder where you want to install ESET Remote Administrator and click Next.

Figure 2-6

8. Select the service account for ESET Remote Administrator Server. If you are using an account other than the local system account (recommended), select the account name from the Account name drop-down menu, type the account password in the Password field and click Check. If the correct password has been given Nextwill become clickable. Click Next.

Figure 2-7

9. Select your server database type and click Next. For more information on configuring ESET Remote Administrator for use with external databases, see the following Knowledgebase article:
   
   
   • How to install ESET Remote Administrator with an external database- Oracle, MySQL and MS SQL
      

Figure 2-8

10. In the Server Name and Ports window we recommend leaving the default settings unchanged. Click Next.

Figure 2-9

11. Click Set to define a password for any of the five parameters available in the Security Settings window. Note that you have the ability to implement these passwords at any time from the ESET Remote Administrator Console once installation is complete. We recommend that you set the Password for Console initially and implement other passwords only as necessary. Once you are finished click Next.

Figure 2-10

12. (Optional) If your update server requires a username and password:
    In the Updates window select whether to choose your update server automatically, type your ESET-issued Username in the Update username field and then click Set. Enter your password twice and click OK and then click Next.

Figure 2-11
Click the image to view larger in new window

13. (Optional) If your network uses an SMTP server:
    Enter the server address, sender email address, account name and password for your SMTP server and click Next.

Figure 2-12

14. Click Test Server Ports. You should see the message Selected server port is available. Click OK and then click Next.

Figure 2-13

15. Define the filename for your server log, set the verbosity level of server logs and then click Next.

Figure 2-14

16. Click Install to complete your installation. When you are finished, install the ESET Remote Administrator Console if you have not already.

Figure 2-15

III. Troubleshooting

Issue: You encounter one of the following errors while installing ESET Remote Administrator Server in cluster mode or while trying to make a change to policy/configuration items in the ESET Remote Administrator Console.

• "Error while copying license from C:\users\<username>\AppData\Local\Temp\era_setup_lickey.tmp to \\server\sharedFolder. Last error code: 5."
   
• In the installation log “<timestamp> Error occurred (TextNo=5352): Error while copying license file from C:\Users\<username>\AppData\Local\Temp\era_setup_lickey.tmp to \\server\SharedFolder\nod32.lic Last error code: 5"
   
• "An error occurred while setting up the server configuration! Error code: 40021, 1"
   
• "An error occurred while setting up the server configuration!Error code: 20052, 1"

Solution: To resolve this issue, check to see that all necessary machines or active directory user accounts have full controll of the shared folder, quorum disk or DFS share where the cluster shared folder resides. Add the "Domain controllers" active directory group to the list of groups with full control of the cluster shared data folder (see part I step 7). Reinstall ESET Remote Administrator in cluster mode and select "local system" at the Service Accountwindow during setup (see part II step 8).