Issue

• You are unable to see client workstations in the Remote Install tab of the ESET Remote Administrator Console using the Default Network view
   
• How to find client workstations in the Remote Install tab of the ESET Remote Administrator Console using IP address or a Custom List

Solution

• Method 1: Find clients using IP address 
   
• Method 2: Find clients using a Custom List

Method 1: Find clients using IP address

1. Open the ESET Remote Administrator Console (ERAC) by clicking Start → All Programs → ESET → ESET Remote Administrator Console → ESET Remote Administrator Console.
    
2. Click the Remote Install tab in the ERAC.
    
3. Click New Search to open the Network Search Task Wizard window. Select Network scan template, enter a name for your new search task and click Next.

Figure 1-1
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4. Select the check box next to IP Address (you will choose the IP address or range later in this wizard) and click Next.

Figure 1-2

5. Select IP address range and enter the IP range of client workstations you want to populate in the ESET Remote Administrator Console. Click Add, and then click Next.

Figure 1-3

6. Click Finish & Run to create your new search task and populate the Remote Install tab. You will now be able to see computers on your network in the Remote Install tab.
    

Method 2: Find clients using a Custom List

1. Open the ESET Remote Administrator Console (ERAC) by clicking Start → All Programs → ESET → ESET Remote Administrator Console → ESET Remote Administrator Console.
    
2. Click the Remote Install tab in the ERAC.
    
3. Click New Search to open the Network Search Task Wizard window. Select Network scan template, enter a name for your new search task and click Next.

Figure 2-1
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4. Select the check box next to Custom computer list and click Next.

Figure 2-2

5. In the Network Search Task Wizard: Custom computer list window, enter a custom list of client workstations manually or import a .txt list. 
   
   
   1. To enter client workstations manually: In the Custom list of computers field, type the name of each computer you want to add to your custom list on a single line. You may also include the IPv4 or IPv6 address, but must use a comma or semicolon as a separator when identifying a computer using multiple parameters. To view a sample of a formatted list click List Format at the top right. When you are finished click Next.
       
   2. To import a .txt list: Click Import From File, navigate to the .txt file and click Open. When you are finished click Next.

Figure 2-3

6. Click Finish & Run to create your new search task and populate the Remote Install tab. You will now be able to see computers on your network in the Remote Install tab.