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Request log files from clients in ESET Security Management Center 7.x - Kennisbank / Legacy / ESET Security Management Center - ESET Tech Center

Request log files from clients in ESET Security Management Center 7.x

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Issue

 Home users

ESET Technical Support has requested a copy of one of the following log files:

  • Detected threats
  • Events
  • Computer scan
  • HIPS
  • Firewall
  • Filtered websites
  • Antispam protection
  • Web Control

For instructions to submit a Sysinspector log, visit:

Create a SysInspector log and submit it to ESET Technical Support for analysis

 

Details

Solution

 Endpoint users: Perform these steps on individual client workstations

ERA 6.x users | ERA 5.x users

 

ESET Security Management Center 7.x

Each ESET Security Management Center component performs logging. ESMC components write information about certain events into log files. The location of log files varies depending on the component.

Windows 
ESMC ServerC:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Logs\
ESMC AgentC:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\
ESMC Web Console and Apache TomcatC:\Program Files\Apache Software Foundation\Tomcat 7.0\Logs
See also https://tomcat.apache.org/tomcat-7.0-doc/logging.html
Mobile Device ConnectorC:\ProgramData\ESET\RemoteAdministrator\MDMCore\Logs\
Rogue Detection SensorC:\ProgramData\ESET\Rogue Detection Sensor\Logs\
Apache HTTP ProxyC:\Program Files\Apache HTTP Proxy\logs\
C:\Program Files\Apache HTTP Proxy\logs\errorlog
Earlier Windows operating systemsC:\Documents and Settings\All Users\Application Data\ESET\...

Visit the Online Help topic for log file locations in Windows, Linux, ESMC Virtual Appliance and macOS.


KB Solution ID: KB6828 |Document ID: 25727|Last Revised: August 20, 2018

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