• Prevent loss of internet connectivity on client computers due to firewall settings when deploying ESET Endpoint Security

I. Edit Firewall rules in ESET Remote Administrator

1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in. How do I open ERA Web Console?
    
2. Click Admin  → Policies → New Policy.
    
3. In the Basic section, type in a Name and an optional Description. 

Figure 1-1

4. Expand Settings and select ESET Security Product for Windows from the drop-down menu.

5. Click Personal Firewall, expand Basic and then click Edit next to Rules.

Figure 1-2
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6. Click Show built in (predefined) rules and deselect the check boxes next to Block incoming NETBIOS requests and Block incoming RPC requests.

Figure 1-3

7. Click OK and continue to part II below. 

II. Add the IP range/subnets to the Personal firewall prior to deploying ESET Endpoint Security

1. In the Personal Firewall → Basic section, click Edit next to Zones. 

Figure 2-1
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2. Select Trusted zone and click Edit. 

Figure 2-2

3. In the Remote computer address field, add your IPv4 and Remote IP addresses, ranges, masks and subnets (for example, any VPN networks and all subnets inside your network), and then click OK.

Figure 2-3

4. Click Save. Once the system checks in to ERA with the new settings, you can deploy ESET Endpoint Security to your network.