Issue
- You are running an ESET product on a VMware virtual machine
- You need to create a memory dump of a VMware virtual machine for troubleshooting purposes
- I. Create and download a virtual machine snapshot
- II. Use the vmss2core tool to create a memory dump from the virtual machine snapshot
Solution
I. Create and download a virtual machine snapshot
- In the VMware environment, select the virtual machine that has issues.
- Replicate the issue on the virtual machine.
- Right-click the virtual machine → Snapshots → Take snapshot.
- Type the name, select the check box next to Snapshot the Virtual Machine's memory and click OK.
- Right-click the virtual machine and select Edit Settings.
- Select the virtual machine → click Datastores and click the datastore name.
- Select the virtual machine, select the
.vmsn
file (VMware Snapshot file), click Download and save the file locally.
II. Use the vmss2core tool to create a memory dump from the virtual machine snapshot
- Download Vmss2core.
- Select the check box next to I have read and agree to the Technical Preview License I also understand that Flings are experimental and should not be run on production systems.
- Select the file for your operating system from the drop-down menu (for example, if you want to run the tool on Windows, select
vmss2core-sb-8456865.exe
) and click Download. - Place the vmss2core tool and the VMware snapshot file (downloaded in Step 7) into the same folder.
- Run the vmss2core (
vmss2core-sb-8456865.exe
in this example) in the command line with the following parameters:- Specify the guest operating system from which the snapshot was created:
- -W8 —Windows 8 and later or Windows Server 2012 and later.
- -W —Windows 7 and older or Windows Server 2008 and older.
- Virtual machine snapshot filename (for example, virtual_machine_name.vmsn).
- Specify the guest operating system from which the snapshot was created:
- When the vmss2core tool completes the operation, it creates a memory dump file named
memory.dmp
that can be used for additional troubleshooting.
Reactie toevoegen
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