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Is my ESET product supported? ESET End of Life policy (Business products) - Kennisbank / Legacy - ESET Tech Center

This Article Category Knowledgebase

Is my ESET product supported? ESET End of Life policy (Business products)

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  • Last updated: Dec 4, 2017 by Anish | ESET Nederland

https://support.eset.com/kb3592

Issue

  • You do not know whether your product is supported or up-to-date
  • List of supported and no longer supported ESET products
  • ESET End of Life Policy described for business products

 Click here to see ESET End of Life policy for Home products

Solution

Click the name of your product below to see the current level of support offered by ESET. 

 

Support throughout product lifecycle

The support of a major release product starts with general availability (GA) and typically goes through these stages:

  1. Full Support
  2. Limited Support
  3. Basic Support

When a new major release product becomes generally available, the previous major release product is switched from Full Support to Limited support. The Limited Support phase lasts until a second successor product becomes generally available. The original product then transitions to the final phase - Basic Support. At the end of the Basic Support stage, the project will reach its End of Life. Please note that this article outlines the standard process. Extended support may be available on case-by-case basis.

Full Support
  • Availability of regular virus signature database updates and module updates
  • Support for new operating systems and new versions of operating systems
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • technical support is available
Limited Support
  • Availability of regular virus signature database updates and module updates
  • Severe problems, such as when the product or its main functionality is not working or is causing an instability of the system or contains a major vulnerability, addressed with patches and Service Releases
  • technical support is available but not all bugs will be fixed
  • No support of new versions of operating systems
Basic Support
  • Availability of regular virus signature database updates
  • Availability of module updates is not guaranteed
  • Product is no longer available for download from ESET download servers
  • technical support is no longer available, no bugs will be fixed
End of Life
  • Regular virus signature database updates may continue but are not guaranteed.
  • No technical support or patches are available for this version. Basic Support may continue but is not guaranteed.
Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Updated Release date for Latest Build of a specific ESET product (blank if not available or similar as Release Date).
Status Level of support currently provided.
Next Status Expected next level of support.
Expected EOL Expected End of Life.

 

ESET Endpoint Antivirus

Version Release Date Latest build Updated Status Next Status Expected EOL
6 25-Feb-15 6.6.2064.0 22-Nov-17 Full Support Limited Support TBA
5 29-May-12 5.0.2271.1 17-May-17 Limited Support Basic Support Dec 2020

ESET Endpoint Security

Version Release Date Latest build Updated Status Next Status Expected EOL
6 25-Feb-15 6.6.2064.0 22-Nov-17 Full Support Limited Support TBA
5 29-May-12 5.0.2271.0 9-May-17 Limited Support Basic Support Dec 2020

ESET NOD32 Antivirus Business Edition

Version Release Date Latest build Updated Status Next Status Expected EOL
4 2-Mar-09 4.2.76.0 12-Jan-12 Basic Support End of Life Dec 2018*
3 5-Nov-07 3.0.695.0   Basic Support End of Life Mar 2018

* This is a general End of Life date, specific exceptions might apply for specific markets.

ESET Smart Security Business Edition

Version Release Date Latest build Updated Status Next Status Expected EOL
4 2-Mar-09 4.2.76.0 12-Jan-12 Basic Support End of Life Mar 2018*
3 5-Nov-07 3.0.695.0   Basic Support End of Life Mar 2018

* Antispam feature will stop working, virus signature updates will be provided until December 2018

ESET Mail Security for Microsoft Exchange Server

Version Release Date Latest build Updated Status Next Status Expected EOL
6.5 28-Feb-17 6.5.10019.0 28-Nov-17 Full Support Limited Support TBA
6.4 7-Sep-16 6.4.10011.0 30-Nov-16 Full Support Limited Support TBA
6.3 21-Jan-16 6.3.10005.0 22-Mar-16 Limited Support Basic Support TBA
6.2 3-Sep-15 6.2.12012.0 20-Oct-15 Limited Support Basic Support TBA
5 N/A N/A N/A N/A N/A N/A
4.5 26-Mar-13 4.5.10022.0 6-Jun-14 Basic Support End of Life Mar 2018
4.3 31-Mar-11 4.3.10016   Basic Support End of Life Mar 2018
4.2 10-Mar-10 4.2.10012   Basic Support End of Life Mar 2018

ESET File Security for Microsoft Windows Server

Version Release Date Latest build Updated Status Next Status Expected EOL
6.5 28-Feb-17 6.5.12013.0 16-Nov-17 Full Support Limited Support TBA
6.4 7-Sep-16 6.4.12004.0 30-Nov-16 Full Support Limited Support TBA
6.3 2-Mar-16 6.3.12006.0 19-May-16 Limited Support Basic Support TBA
6.2 25-Feb-15 6.2.12007.0 3-Sep-15 Limited Support Basic Support TBA
6.0 11-Dec-14 6.0.12035.0   Limited Support Basic Support TBA
5 N/A N/A N/A N/A N/A N/A
4.5 7-Feb-12 4.5.12017.0 5-Aug-15 Basic Support End of Life Dec 2018
4.3 18-Oct-11 4.3.12014   Basic Support End of Life Dec 2018

ESET Mail Security for IBM Domino

Version Release Date Latest build Updated Status Next Status Expected EOL
6.5 28-Feb-17 6.5.14020.0 28-Nov-17 Full Support Limited Support TBA
6.4 7-Sep-16 6.4.14024.0 30-Nov-16 Full Support Limited Support TBA
5 N/A N/A N/A N/A N/A N/A
4.5 29-May-12 4.5.14059.0 15-Mar-16 Basic Support End of Life Mar 2018

ESET NOD32 Antivirus for Lotus Domino

Version Release Date Latest build Updated Status Next Status Expected EOL
2 24-Jun-05 2006.8.2.0   End of Life End of Life N/A

ESET Security for Kerio

Version Release Date Latest build Updated Status Next Status Expected EOL
6.5 29-May-17 6.5.16005.0 25-May-17 Full Support Limited Support TBA
5 N/A N/A N/A N/A N/A N/A
4.5 6-Nov-13 4.5.16009.0 17-May-16 Limited Support Basic Support Dec 2018

ESET Security for Microsoft Sharepoint Server

Version Release Date Latest build Updated Status Next Status Expected EOL
6.5 28-Feb-17 6.5.15013.0 21-Nov-17 Full Support Limited Support TBA
6.4 7-Sep-16 6.4.15015.0 30-Nov-16 Full Support Limited Support TBA
4.5 12-Jun-13 4.5.15024.0 22-Jul-15 Limited Support Basic Support Dec 2018

ESET Endpoint Antivirus for Mac

Version Release Date Latest build Updated Status Next Status Expected EOL
6 25-Feb-15 6.5.432.1 25-Sep-17 Full Support Limited Support TBA

ESET Endpoint Security for Mac

Version Release Date Latest build Updated Status Next Status Expected EOL
6.4 30-Mar-2017 6.5.432.1 25-Sep-17 Full Support Limited Support TBA
6.3 19-Sep-16 6.3.85.0   Limited Support Basic Support TBA
6.2 31-May-16 6.2.7.0   Limited Support Basic Support TBA
6.1 30-Sep-15 6.1.16.0   Limited Support Basic Support TBA

ESET NOD32 Antivirus Business Edition for Mac OS X

Version Release Date Latest build Updated Status Next Status Expected EOL
4.1 27-Jul-12 4.1.104.0
4.1.94.0 (Mac 10.5)		 28-Sep-17 Limited Support Basic Support TBA
4 2-Aug-10 4.0.77 6-Dec-11 Basic Support End of Life Dec 2018

ESET Mobile Security Business Edition for Symbian

Version Release Date Latest build Updated Status Next Status Expected EOL
1 22-Apr-10 1.3.4 11-May-11 Basic Support End of Life TBA

ESET Mobile Security Business Edition for Windows Mobile

Version Release Date Latest build Updated Status Next Status Expected EOL
1 22-Apr-10 1.3.1885 11-May-11 Basic Support End of Life TBA

ESET Endpoint Security for Android

Version Release Date Latest build Updated Status Next Status Expected EOL
2 25-Feb-15 2.2.13.0 15-Nov-17 Full Support Limited Support TBA
1 4-Dec-12 1.2.210.134 25-Jun-15 Basic Support End of Life Dec 2018

ESET NOD32 Antivirus Business Edition for Linux Desktop

Version Release Date Latest build Updated Status Next Status Expected EOL
4 12-Apr-11 4.0.85.0 25-May-17 Full Support Limited Support TBA

ESET File/Mail/Gateway Security for Linux/BSD/Solaris

Version Release Date Latest build Updated Status Next Status Expected EOL
4.5 17-Dec-15 4.5.9.0 2-Nov-17 Full Support Limited Support TBA
4.0 15-Nov-11 4.0.10 2-Jul-2013 Basic Support End of Life Mar 2018*
3 Q2/2008 3.0.22   Basic Support End of Life Mar 2018*

* Antispam feature will stop working, virus signature updates will be provided until December 2018

ESET Virtualization Security for VMware vShield

Version Release Date Latest build Updated Status Next Status Expected EOL
1 21-Jan-16 1.0.14.0 10-Nov-17 Limited Support Basic Support Dec 2018

ESET Virtualization Security for VMware NSX

Version Release Date Latest build Updated Status Next Status Expected EOL
1 21-Jan-16 1.5.10.0 28-Feb-17 Full Support Limited Support TBA

ESET Secure Authentication

Version Release Date Latest build Updated Status Next Status Expected EOL
2 15-Mar-16 2.6.12.0 23-Mar-17 Full Support Limited Support TBA
1 25-Jul-13 1.3.719.0 20-Sep-16 Basic Support End of Life TBA

ESET Shared Local Cache

Version Release Date Latest build Updated Status Next Status Expected EOL
1 12-Dec-14 1.2.5.1 14-Nov-17 Full Support Limited Support TBA

ESET Remote Administrator

Version Release Date Latest build Updated Status Next Status Expected EOL
6.5 14-Mar-17 6.5.31.0 14-Mar-17 Full Support Limited Support TBA
6.4 19-July-16 6.4.29.0 19-Sep-16 Full Support Limited Support TBA
6.3 21-Jan-16 6.3.12.0   Full Support Limited Support TBA
6.2 3-Sep-15 6.2.11.0   Limited Support Basic Support TBA*
6.1 20-May-15 6.1.31.0   Limited Support Basic Support TBA*/***
6.1 25-Feb-15 6.1.28.0   Basic Support End of Life Dec 2016**
6.1 10-Dec-14 6.1.21.0   Basic Support End of Life Dec 2016**

* Latest possible version, that customers will be allowed to upgrade to will be ERA 6.5
** Latest possible version, that customers will be allowed to upgrade to (that will be tested and supported for upgrade) will be 6.4.29
*** It will not be possible to upgrade ESET Mobile Device Connector from the version 6.1 (all releases) to version 6.5

Version Release Date Latest build Updated Status Next Status Expected EOL
5.3 19-Nov-15 5.3.39.0 19-Sep-16 Full Support Limited Support Dec 2018
5.2 16-Jun-14 5.2.26.0   Limited Support Basic Support Dec 2018
5.1 21-Oct-13 5.1.34   Basic Support End of Life Dec 2017
5 28-May-12 5.0.119   Basic Support End of Life Dec 2017
4 19-Apr-10 4.0.138   End of Life End of Life N/A
3 15-Dec-08 3.0.105   End of Life End of Life N/A
2 26-Nov-07 2.0.110   End of Life End of Life N/A
1 2003 1.0.17   End of Life End of Life N/A

Why upgrade?

Each new version of ESET products feature many bugfixes and improvements. Existing customers with a valid license for an ESET product may upgrade to the latest version of the same product for free.

Upgrade ESET business products

If you have any doubt regarding level of support for product(s) that you are using, please contact ESET technical support.

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This Article Category Knowledgebase
Author
Ondersteuning | ESET Nederland
Creation date
Nov 6, 2017
Last update
Mar 7, 2025
Publish date
Nov 6, 2017