"Package not found" error when deploying from an existing software install task (6.x) - Kennisbank / Legacy / Legacy ESET Remote Administrator (6.x / 5.x / 4.x) / 6.x - ESET Tech Center

"Package not found" error when deploying from an existing software install task (6.x)

Last updated: Nov 6, 2017 by Michael van der Vaart

https://support.eset.com/kb6085

Issue

You receive the error "Task failed- try to install software manually" in ESET Remote Administrator when using an existing software install task
You receive the error "Package not found" on client workstations
You are deploying a new ESET product version using the ERA repository

This error will appear in the ERA Agent trace log, which is located at the following location:

C:\Programdata\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\Trace.log

On Windows XP:

C:\Documents and Settings\All Users\Application Data\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\

Solution

If you are deploying or upgrading an ESET endpoint product using a push install from the ESET Remote Administrator repository, the latest ESET product version will be selected. When deploying a new product version, you should create a new software install task.

Use the push installation instructions for installing from the repository in the following ESET Knowledgebase article:

Deploy or upgrade ESET endpoint products using a push install (6.x)

You can edit an existing software install task instead of creating a new one

In step 2 of the Knowledgebase article above, you can select your existing software install task to edit. This will allow you to keep the list filtering.

Add a comment

Please log in or register to submit a comment.

Author: Ondersteuning | ESET Nederland
Creation date: Nov 6, 2017
Last update: Nov 6, 2017
Publish date: Nov 6, 2017